Frequently asked questions

How long does it take for my order to be delivered?

Delivery times usually range between 4 and 7 business days.

Update: Most packages to the United Kingdom are delivered a little faster! You will usually receive your package within 5 business days.

What should I do if I still haven’t received my order?

If the delivery time of 4–7 business days has passed and you have not yet received your order, please email us at info@noirathelabel.com. We will investigate the matter and update you on the status of your package.

I want to exchange/return my order. How do I do that?

To return an item, simply contact our customer service at info@noirathelabel.com. Please include your name, order number (e.g., #0000) from your order confirmation, and the reason for the return. We will send you the return address and confirm the process. You can then return the item using the courier of your choice.

What are the costs for returns?

Unfortunately, you are responsible for the return shipping costs. The cost depends on the courier you choose. For exact prices, please check the shipping costs with your selected courier service.

Under what conditions can I return my product?

You have a 14-day return policy, starting from the day you receive your item. The following conditions apply to returns:

You can only return the product if:
✔ The return period has not expired.
✔ The product is in its original packaging, with all tags intact.
✔ The product has not been used.

What payment methods can I use?

We accept payments via several secure payment methods, including:

✔ Visa
✔ Mastercard
✔ Credit Card
✔ Apple Pay
✔ Google Pay
✔ American Express

All transactions are processed through trusted and secure payment systems to ensure your safety.

What should I do if I have not received an order confirmation via email?

This should not happen. Please email us at info@noirathelabel.com with your full name and email address, and we will assist you immediately.

Can I cancel my order?

If you wish to cancel your order, please email us as soon as possible at info@noirathelabel.com. Include your name, order number (e.g., #0000), and the reason for cancellation. We will process your request quickly.